Clutter Email Filter
Posted by Alicia Keys on 13 April 2016 10:19 AM

Office 365 Clutter Email Filter

Clutter is a mail filter that can help you filter low-priority email, saving time for your most important messages.

The email server keeps track of the email you read and the ones you don't. Clutter is automatic: as new email comes in, it takes messages you're most likely to ignore and puts them into the Clutter folder.

It might take Clutter a few days to fully adapt to your preferences as the system records your choices and uses the information to identify similar messages in the future. But you can help Clutter learn your choices faster by performing some simple actions.

If you see a low-priority email in your Inbox, right-click the message and choose Move to Clutter, or drag the email from your Inbox and drop it into the Clutter folder. (May require Outlook 2016 or Portal.)

If you see a message that was sent to Clutter by mistake, right-click the message and choose Move to inbox, or drag the email from the Clutter folder and drop it in your Inbox.

Turn Clutter On/Off

Clutter is turned ON by default for all OU accounts. If you don't want to use the Clutter Filter in the Outlook Webmail Portal and Outlook on your desktop, you need to turn off Clutter in the Outlook Webmail Portal.

  1. Sign in to the Outlook Portal

  2. Click on the Mail icon.

  3. On the top right corner of the page, go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.

  4. Choose Don't separate items identified as Clutter, then Save Save.

    Clutter options

You can turn Clutter off anytime by selecting Separate items identified as Clutter.

NOTE:  The Clutter folder remains in Outlook after you turn off the Clutter feature. If you don’t want the folder listed under your Mailbox, move the emails from Clutter to other folders, as appropriate, and then right-click the Clutter folder and choose Delete Folder.

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